Technical Support
Basic Settings
For all of the basic settings to use our service drop by our New User page.
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Click on one of the following areas for help
Troubleshooting
Internet Explorer
If you are using Netscape, take a moment to download our customized version of Internet
Explorer from our software section.
Windows 95 dialup connector [Back to top]
The best bet is to call the office. 916-473-1050. Since you are online in some fashion to
see this page, it's not the modem, and may simply be a TCP/IP setting.
Email [Back to top]
We recommend using Internet Explorer's email. If you choose to use a third party program,
check the links in Internet Applications for help on trouble shooting
and configuration. Keeping in mind these items:
| DNS= 216.204.32.64 |
| POP3 and SMTP servers= mail.mindsync.com |
| Your email address= 'UserID'@mindsync.com |
| Your pop3 user name='UserID' |
| Your password |
'UserID' should be filled in with YOUR primary login name.
Other Internet Applications [Back to top]
Changing from another Internet Service Provider
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Switching from another service provider, in some instances you can use your currently
installed software. All you may need to do is change these items to reflect Mindsync
information.
| All of the following is on your account info. sheet. |
| DNS= 216.204.32.64 |
| POP3 and SMTP servers= mail.mindsync.com |
| Dial up access number= xxx-0067 |
| Your email address= 'UserID'@mindsync.com |
| Your pop3 user name='UserID' |
| Your password |
'UserID' should be filled in with YOUR primary login name.
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Internet Explorer / Netscape- If using
Windows95, you will have to make a new connection to Mindsync in the dial-up networking
section (its in the "My Computer" icon on your desktop.) Now make sure your
browser is defaulting to this new connection. With IE, it is as simple as right clicking
on the icon and selecting 'properties' then 'connection' and then just setting the default
for Mindsync.
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Eudora or Pegasusemail programs- Just go into
the options, or setup portions of these applications and make sure your DNS, your POP3
& SMTP servers, your POP3 login and your password are changed.
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MIRC- you will have to change the 'local'
information under the 'setup' options. First just try clearing out all fields in the
'local' info and connecting. If that doesn't work, type mindsync.com in the local host
field.
System Requirements
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PC's
The minimum to run our internet connector software:
* Windows 95 (98 Recommended)
* 486, 66mhz processor, with 8 megs of RAM
* 28.8 modem. For optimum performance, we suggest a 56k.
Macintosh
The minimum to run our internet connector software: *Operating System Version 7.1
*68030 processor
*8MB of RAM
* 14.4 modem. For optimum
performance, we suggest a 28.8 or faster modem.
Personal and Business computer consultants
[Back to top]
Mindsync Professional Services
http://www.mindsync.net
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